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Financial Assistance Policy

Untitled Document

POLICY TYPE: Departmental

FACILITY: JFK Medical Center & Johnson Rehabilitation Institute

POLICY TITLE: Financial Assistance Policy & Billing/Collection Policy

EFFECTIVE DATE: 04/06/2018 REVISED DATE: 04/06/2018


JFK Health System, Inc., which includes JFK Medical Center and Johnson Rehabilitation Institute (collectively, “JFK”), is committed to providing the highest quality healthcare services to our communities and strives to ensure that all patients receive essential emergency and other medically necessary healthcare services regardless of their ability to pay.


This Financial Assistance Policy (“FAP”) will outline the financial assistance policies and practices for JFK. In accordance with this FAP, JFK is committed to providing financial assistance to individuals who have healthcare needs and are uninsured, underinsured, ineligible for other government assistance, or are otherwise unable to pay for emergency or other medically necessary healthcare services based on their individual financial situation.

JFK will provide, without discrimination, care for emergency medical conditions to individuals regardless of their financial assistance eligibility or ability to pay. It is the policy of JFK to comply with the standards of the Federal Emergency Medical Treatment and Active Labor Transport Act of 1986 (“EMTALA”) and the EMTALA regulations in providing a medical screening examination and such further treatment as may be necessary to stabilize an emergency medical condition for any individual coming to the emergency department seeking treatment. JFK will not engage in any actions that discourage individuals from seeking emergency medical care, such as by demanding the emergency department patients pay before receiving treatment for emergency medical conditions or by permitting debt collection activities in the emergency department or other areas where such activities could interfere with the provision of emergency care on a non-discriminatory basis.

Financial assistance is only available for emergency or other medically necessary healthcare services. In addition, not all services provided within JFK’s hospital facilities are provided by JFK employees and therefore may not be covered under this FAP. Please refer to Appendix A for a list of providers that provide emergency or other medically necessary healthcare services within JFK hospital facilities. This appendix specifies which providers are covered under this FAP and which are not. The provider listing will be reviewed quarterly and updated, if necessary.


For the purpose of this FAP, the terms below are defined as follows:

Amounts Generally Billed (“AGB”): Pursuant to Internal Revenue Code Section 501(r)(5), in the case of emergency or other medically necessary care, FAP-eligible patients will not be charged more than an individual who has insurance covering such care.

AGB Percentage: A percentage of gross charges that a hospital facility uses to determine the AGB for any emergency or other medically necessary care it provides to an individual who is eligible for assistance under the FAP.

Application Period: The time period in which an individual may apply for financial assistance. To satisfy the criteria outlined in IRC §501(r)(6), JFK allows individuals up to one (1) year from the date the individual is provided with the first post-discharge billing statement to apply for financial assistance.

Eligibility Criteria: The criteria set forth in this FAP (and supported by procedure) used to determine whether or not a patient qualifies for financial assistance.

Emergency medical conditions: Defined within the meaning of section 1867 of the Social Security Act (42 U.S.C. 1395dd).

Extraordinary Collection Actions (“ECAs”): All legal or judicial processes, including, but not limited to, garnishing wages, placing liens on property and reporting to credit agencies. ECAs include sale of an individual’s debt to another party, lawsuits, liens on residences, arrests, body attachments, or other similar collection processes.

Financial Assistance: Official help given to a person or organization in the form of money, loans, reduction in taxes, etc. In accordance with this FAP, financial assistance provides a patient with free or discounted emergency or other medically necessary healthcare if they meet the established criteria and are determined to be eligible.

Family: Using the Census Bureau definition, a group of two or more people who reside together and who are related by birth, marriage, or adoption. According to the Internal Revenue Service rules, if the patient claims someone as a dependent on their income tax return, they may be considered a dependent for purposes for the provision of financial assistance.

Family Gross Income: Family Gross Income is determined using the Census Bureau definition, which uses the following income when computing poverty guidelines:

  • Income earnings, unemployment compensation, worker’s compensation, Social Security, Supplemental Security Income, public assistance, veterans’ payments, survivor benefits, pension or retirement income, interest, dividends, rents, royalties, income from estates, trusts, educational assistance, alimony, child support, assistance from outside the household, and other miscellaneous resources;
  • Noncash benefits such as food stamps and housing subsidies do not count;
  • Determined on before-tax basis;
  • Excludes capital gains or losses; and
  • If a person lives with a family, includes the income of all family members (Non-relatives, such as housemates, do not count).

FAP-eligible: Individuals who are eligible for full or partial financial assistance under this policy.

Federal Poverty Level (“FPL”): A measure of income level issued annually by the Department of Health and Human Services. Federal poverty levels are used to determine eligibility for financial assistance.

Gross Charges: The hospital facility’s full, established price for medical care that is consistently and uniformly charged to patients before applying any contractual allowances, discounts or deductions.

Medically necessary services: Healthcare services that a physician, exercising prudent clinical judgment, would provide to a patient for the purpose of evaluating, diagnosing or treating an illness, injury, disease or its symptoms, and that are: (a) in accordance with the generally accepted standards of medical practice; (b) clinically appropriate; and (c) not primarily for the convenience of the patient.

Notification Period: 120-day period, which begins on the date of the 1st post-discharge billing statement, in which no ECAs may be initiated against the patient.

Plain Language Summary (“PLS”): A written statement which notifies an individual that JFK offers financial assistance under this FAP and provides additional information in a clear, concise and easy to understand manner.

Underinsured: The patient has some level of insurance or third party assistance but still has out- of-pocket expenses that exceed their financial abilities.

Uninsured: The patient has no level of insurance or third party assistance to assist with meeting their payment obligations.


JFK offers a variety of financial assistance programs to help uninsured and underinsured patients. The financial assistance programs included below provide free or discounted emergency or other medically necessary healthcare services to individuals if they meet the established criteria and are determined to be eligible.

New Jersey Hospital Care Payment Assistance Program (“Charity Care”)

Charity Care is a New Jersey program in which free or discounted care is available to patients who receive inpatient and outpatient services at acute care hospitals throughout the State of New Jersey. Hospital assistance and reduced charge care are only available for necessary emergency or other medically necessary care.

Johnson Rehabilitation Institute patients are not eligible to receive Charity Care for Inpatient or outpatient rehabilitation services. The State of New Jersey does not reimburse rehabilitation facilities for those services.


Patients may be eligible for Charity Care if they are New Jersey residents who:

  • Have no health coverage or have coverage that pays only part of the hospital bill (uninsured or underinsured);
  • Are ineligible for any private or governmental sponsored coverage (such as Medicaid); and
  • Meet the following income and asset eligibility criteria described below.

Income Eligibility Criteria

Patients with family gross income less than or equal to 200% of Federal Poverty Level (“FPL”) are eligible for 100% charity care coverage.

Patients with family gross income greater than 200% but less than or equal to 300% of FPL are eligible for discounted care.

Asset Criteria

Charity Care includes asset eligibility thresholds which states that individual assets cannot exceed $7,500 and family assets cannot exceed $15,000 as of the date of service.

Residency Criteria

Charity Care may be available to non-New Jersey residents, requiring immediate medical attention for an emergency medical condition.

Charity Care eligibility guidelines are set by the State of New Jersey and additional information can be found at the following website:

New Jersey Uninsured Discount Public Law 2008, C. 60 (“Uninsured Discount”)

The New Jersey Uninsured Discount is available to uninsured patients.

Compassionate Care Program

All potentially eligible patients may be screened and apply for Charity Care assistance or may apply directly for the Compassionate Care Program.

The JFK Compassionate Care Program is available to uninsured or underinsured New Jersey residents who are eligible for partial Charity Care assistance. If an individual is eligible for Charity Care, but does not receive 100% Charity Care coverage the Compassionate Care Discount will be applied to the remaining balance.

Uninsured individuals who have been screened for Charity Care, but do not qualify, are eligible for the Uninsured/Compassionate Care Program.

V. Applying for Financial Assistance

JFK Financial Representatives (“Financial Representatives”) are available to assist patients that wish to apply for financial assistance or to set up payment arrangements. Financial Representatives will work with patients to ensure the patient has a complete understanding of all federal, state and hospital financial assistance programs and processes. Financial Representatives will assist with applying for different government programs and advise on how to proceed throughout the process.

If your family does not qualify for any type of government programs, our Financial Representatives will review your financial status to see if you meet the eligibility criteria for Charity Care.

Application Process:

Patients who believe they are eligible for financial assistance must complete a Financial Assistance Application (“Application”). Financial Representatives are available to help patients with their Applications. Applications may either be completed in-person with a Financial Representative or completed individually and submitted to a Financial Representative for review and processing.

If a patient would like to complete the Application with a Financial Representative, they may call to schedule an appointment. Alternatively, they can visit the Admitting Department to inquire and receive information.

Financial Representatives will inform and educate the patient of all requirements and applicable criterion to evaluate eligibility. Thereafter, patients are required to supply personal, financial and other miscellaneous information with supporting documentation relevant to making a determination of financial need.

Financial Representatives make every attempt to visit with uninsured Inpatients in an effort to provide them with knowledge of all financial programs available to them. The Financial Representatives continue to work with the patient and/or their family thereafter.

Where to Obtain an Application:

Patients who wish to apply for the financial assistance offered under this FAP can obtain an Application on our website:

Applications may be requested by calling the Business Office at (732) 321-7566.

Paper copies of the Application are also available at the Admissions Office located at:

JFK Medical Center
65 James Street
Edison, NJ 08820

Financial Representatives are on-site to assist you Monday - Friday from 8:30 am – 5:00 pm.

All completed Applications may be mailed to:

JFK Medical Center
Admissions Office
65 James Street
Edison, NJ 08820

Financial assistance determinations shall be made as soon as possible, but no later than ten (10) working days from the date of the request. If sufficient paperwork is not provided, the request will be deemed to be an incomplete application.

Required Documentation:

The following information is required for you, your spouse, and any children 21 and under:

  • Most recent Federal tax returns (1040);
  • Personal identification i.e. current driver's license, Social Security card, birth certificate or passport;
  • Proof of Address, i.e. utility bill, telephone bill or lease from the date services were rendered;
  • Checking, Savings, CD, IRA, 401K, Stock and/or Bond statements including the date services were rendered;
  • Income documentation for three months immediately prior to the date services will be/were rendered. We can accept pay stubs for all 13 weeks or a letter from your employer on letterhead stating your gross pay for each of these weeks individually;
  • If you are self-employed, we must have a Profit & Loss statement prepared and signed by an accountant for the 3 months immediately prior to your date of service. Tax return and business bank account is also mandatory;
  • If you have a partnership or corporation, we must have a letter from an accountant with the weekly salary draw. Tax return and business bank account is also mandatory;
  • If you have been collecting unemployment, please furnish us with the eligibility letter along with unemployment stubs from three months prior to your date of service or a weekly computer printout;
  • If you receive Social Security, we need your "award" letter for the year services were rendered;
  • If you receive a pension, please provide stubs for the 3 months prior to your date of service or a letter from the company that provides the pension, stating your gross monthly benefit;
  • If you live with your parents, girlfriend, boyfriend, friend, etc., we need a signed letter from them listing their address, phone number, relation to you and how long you've been living there;
  • If applicable, we need a copy of divorce papers including child support and/or alimony information; and
  • If your child is within the ages of 18-21 and is a full time college student, or if you are 22 or older and a full time college student, please provide documentation of financial awards for the current and previous semesters.

VI. Procedures

Before being screened for Charity Care, applicants must be screened to determine their potential eligibility for any third party insurance benefits or medical assistance programs that may pay towards the hospital bill. Patients will not be deemed eligible for Charity Care until they are determined to be ineligible for any other medical assistance programs (i.e. Medicaid, Social Security).

If an individual is not eligible for any other medical assistance programs, they may be screened for Charity Care. If a patient meets the criteria for 100% Charity Care, the Uninsured/ Compassionate Care Programs will not apply (charges will already be fully covered).

If a patient is deemed eligible for partial Charity Care, the patient will receive their Determination letter for such (which is good for one year per State guidelines), and will also receive a Participation letter for the Compassionate Care Program. Uninsured individuals that do not qualify for Charity Care will be eligible for the Uninsured/Compassionate Care Program.

If patient claims to have no insurance coverage, they will be asked to sign an “attestation of no insurance” before being screened for financial assistance. Additionally, it will be explained that if subsequently they provide insurance it would not be billed for dates of service that have already occurred under Compassionate Care as referrals and/or precert would not have been obtained and/or the timely filing limits may have passed. Future dates of service will need to have all referral and/or precert insurance requirements met before continuing with treatment.

When a patient provides insurance coverage however verification shows that benefits have exhausted or there is no benefit for the service(s) to be provided, they will be asked to sign a “notice of non-coverage”, indicating the reason for non-coverage and the acceptance to be personally responsible. Patients will then be offered the Uninsured/Compassionate Care Program for the non-covered services.
If patient requests insurance to be billed while knowing that the service is non-covered by their current benefit package, it will be explained that even if the Explanation of Benefits denial shows that patient is not responsible, they will be personally responsible due to the prior notification of non-coverage.

Process for Incomplete Applications:

In the event that an immediate determination of FAP-eligibility cannot be made, the Financial Representatives will request additional information from the applicant. JFK will provide the applicant with both verbal and written notice which describes the additional information/documentation needed to make a FAP-eligibility determination and provide the patient with a reasonable amount of time (30 days) to provide the requested documentation. During this time JFK, or any third parties acting on their behalf, will suspend any ECA’s previously taken to obtain payment until a FAP-eligibility determination is made.

Process for Completed Applications:

Once a completed Application is received, JFK will:

  • Suspend any ECAs against the individual (any third parties acting on JFK’s behalf will also suspend ECAs undertaken);
  • Make and document a FAP-eligibility determination in a timely manner; and
  • Notify the responsible party or individual in writing of the determination and basis for determination.

An individual deemed eligible for financial assistance will be notified in writing of a favorable determination. In accordance with IRC §501(r) JFK will also:

  • Provide a billing statement indicating the amount the FAP-eligible individual owes, how that amount was determined and how information pertaining to AGB may be obtained, if applicable;
  • Refund any excess payments made by the individual; and
  • Work with third parties acting on JFK’s behalf to take all reasonable available measures to reverse any ECAs previously taken against the patient to collect the debt.

VII. Basis for Calculating Amounts Charged

The following outlines the basis for calculating the amount charged to FAP-eligible individuals for full or partial financial assistance under this policy.

Charity Care

If a patient is eligible for Charity Care, the patient’s out-of-pocket expense will be determined by use of the New Jersey Department of Health Fee Schedule (shown below).

Income as a Percentage of
HHS Poverty Income Guidelines

Percentage of Charges To Be Paid by Patient

Less than or equal to 200%


Greater than 200% but less than or equal to 225%


Greater than 225% but less than or equal to 250%


Greater than 250% but less than or equal to 275%


Greater than 275% but less than or equal to 300%


Greater than 300%

Uninsured Discount Rate Available

If patients on the 20% to 80% sliding fee scale are responsible for qualified out-of-pocket paid medical expenses in excess of 30% of their gross annual income (i.e. bills unpaid by other parties), then the amount in excess of 30% is considered hospital care payment assistance.

Uninsured Discount/Compassionate Care Program

Pursuant to P.L. 89-97 (42.U.S.C.s.1395 et seq) eligible individuals will be charged an amount which represents the lesser of 115% of the applicable payment rate under the federal Medicare programs or AGB (as outlined below) for the healthcare services rendered to the patient.

Compassionate Care Program

JFK Medical Center – Compassionate Care Program

JFK Medical Center patients eligible for the JFK Compassionate Care Discount will have their self-pay balances reduced to the lesser of 115% of the Medicare reimbursement rate based on DRG for inpatient facility services and APC/CLFS/Part A Fee Schedule/MPFS for outpatient facility services or AGB (as outlined below).

Johnson Rehabilitation Institute – Compassionate Care Program

Johnson Rehabilitation Institute patients eligible for the JFK Compassionate Care Discount will have their self-pay balances reduced to the lesser of 115% of the Medicare reimbursement rate based on the CMG for inpatient services and the APC or therapy fee schedules for outpatient services billed by JFK or AGB (as outlined below).


In accordance with IRC §501(r)(5) JFK utilizes the Look-Back Method to calculate the AGB. The AGB % is calculated annually and is based on all claims allowed by Medicare Fee-for-Service + all Private Health Insures over a 12-month period, divided by the gross charges associated with those claims. The applicable AGB % is applied to gross charges to determine the AGB. The AGB percentages for JFK Medical Center and Johnson Rehabilitation Institute are as follows:

JFK Medical Center: 25%

Johnson Rehabilitation Institute: 40%

Any individual determined to be eligible for financial assistance under this FAP will not be charged more than AGB for any emergency or other medically necessary healthcare services. Any FAP-eligible individual will always be charged the lesser of AGB or any discount available under this policy.

VIII. Widely Publicizing

The FAP, Application and PLS are all available on-line at the following website:

Paper copies of the FAP, Application and the PLS are available upon request without charge by mail and are available within various areas throughout JFK’s facilities. This includes, but is not limited to, emergency rooms, patient registration check-in areas and the Business Office.

All patients of JFK will be offered a copy of the PLS as part of the intake process. In the event of an emergent situation, the patient will be offered the PLS during the registration process, after the patient receives the required medical attention.

Signs or displays informing patient about the availability of financial assistance will be conspicuously posted in public locations including the emergency rooms, patient registration check-in areas, Admitting and the Business Office.

JFK makes reasonable efforts to inform members of the community about the availability of financial assistance by speaking to community members about the availability of financial assistance at JFK during community events held throughout the year (i.e health fairs, screenings, education sessions, etc.).

JFK’s FAP, Application and PLS are available in English and in the primary language of populations with limited proficiency in English (“LEP”) that constitutes the lesser of 1,000 individuals or 5% of the community served within JFK’s primary service area.

JFK Medical Center provides free interpretation, translation and sign language services for LEP individuals and deaf patients.

We encourage patients to use available interpretation services for important medical discussions. Patient care treatment involves medical terminology that may be complicated in any language. The interpretation services available through JFK Medical Center include phone interpretation in most languages. Translation of critical documents and patient education material for common patient conditions is also available.

If you require an interpreter, sign language interpreter or a translator, please contact the Patient Representative Office at ext. (732) 321-7566 or ask your admitting clerk or nurse for assistance.

In an emergency, the ASL Referral Service (800) 275-7551 can provide a sign language interpreter within three hours -- 24 hours a day, seven days per week. Services utilized through ASL are provided at no charge to the patient. However, we ask that you notify the Patient Representative Office as to the name of the patient and the interpreter so that the JFK Medical Center can make the necessary payment arrangements for services rendered.

Billing & Collection Policy

I. Purpose

To ensure that all billing, credit and collection practices comply with all Federal and State laws, regulations guidelines and policies

II. Policy

It is the policy of JFK to be compliant and accurate with billing and collection activities.The goal of meeting all the criteria in this policy can be accomplished by following the procedures set forth in this document.The complete cooperation and teamwork of the Business Office, Finance, Information Systems and Vendor Management are imperative to our goal

III. Procedures

Once a patient’s claim is processed by their insurance, JFK will send the patient a bill indicating the patient responsibility. Additionally, if a patient has no third party coverage they will receive a bill indicating their patient responsibility. This will be the patients first post discharge billing statement. The date on this statement will begin the Application and Notification Periods (defined above).

After the patient receives their first post discharge billing statement, JFK will send out send out 3 additional statements (4 total billing statements, in 28 day intervals) and 2 letters.

If payment has not been received after 4 billing statements, JFK will send out a letter informing the patient in writing that the account will be sent to collections if payment is not received within 30 days. Additionally, the letter will include the ECAs (defined above) that may take place after the patient account has been placed in collections. The written notice will also include a copy of the PLS.

When billing invoices are returned stating the patient expired or is undeliverable and no other address is found the accounts go to a pre-collect status for follow-up and validation.


Within the billing cycle JFK may send accounts to pre-collect. During this time period, third parties acting on behalf of JFK may contact the patients via telephone to collect payment. No ECA’s will be taken against the patient while the account is in the pre-collection cycle.

After the expiration of the notification period, JFK will send the patient account to collections. Collection agency techniques to collect payment will include telephone calls, letters and certain ECA’s.All of their activities will be completely documented within the billing system and will follow all guidelines of state regulations governing collection agencies.

If collection agencies are thereafter unsuccessful (for a period not to exceed 180 days) the patient account will be returned to JFK. At the time the account is returned, the collection agency will include complete documentation of their activities and findings when communication is made with the patient as well as the date the account is returned back to JFK

IV. Compliance with IRC §501(r)(6)

In accordance with IRC §501(r)(6), JFK does not engage in any ECAs prior to the expiration of the Notification Period.

Subsequent to the Notification Period JFK, or any third parties acting on its behalf, may initiate the following ECAs against a patient for an unpaid balance if a FAP-eligibility determination has not been made or if an individual is ineligible for financial assistance.

  • Reporting adverse information about the individual to consumer credit reporting agencies or credit bureaus;
  • Placing a lien on an individual’s property;
  • Foreclosing on an individual’s real property;
  • Attaching or seizing an individual’s bank account or other personal property;
  • Commencing a civil action against an individual; and
  • Garnishing an individual’s wages.

JFK may authorize third parties to initiate ECAs on delinquent patient accounts after the Notification Period. They will ensure reasonable efforts have been taken to determine whether or not an individual is eligible for financial assistance under this FAP and will take the following actions at least 30 days prior to initiating any ECA:

  • The patient will be provided with written notice which:
  • Indicates that financial assistance is available for eligible patients;
  • Identifies the ECA(s) that JFK intends to initiate to obtain payment for the care; and
  • States a deadline after which such ECAs may be initiated.
  • The patient has received a copy of the PLS with this written notification; and
  • Reasonable efforts have been made to orally notify the individual about the FAP and how the individual may obtain assistance with the financial assistance Application process.

JFK, and third party vendors acting on their behalf, will accept and process all Applications for financial assistance available under this policy submitted during the Application Period.

Appendix A:
JFK Medical Center & Johnson Rehabilitation Institute Provider Listing

The JFK Financial Assistance Policy applies to JFK Medical Center and Johnson Rehabilitation Institute. Certain physicians and other healthcare providers delivering services within a JFK Medical Center or Johnson Rehabilitation Institute hospital facility are not otherwise required to follow this Financial Assistance Policy.

The following is list of providers, by service line, that provide emergency or other medically necessary healthcare services within the hospital facilities.

List of Providers who are covered under this Financial Assistance Policy:

  • To be provided.

List of Providers who are not covered under this Financial Assistance Policy:

  • To be provided.